Scratches are not considered a manufacturer's defect and not covered under the two-year warranty. Lens scratches are the result of something coming into contact with the lenses and not a defect of the materials. We do offer competitive lens replacement options through our repair department. Please go to our Contact Us page and click on "REPAIR YOUR SUNGLASSES" for information on how to send in your sunglasses.
The Zeal Optics official retail outlet is in our hometown of Boulder, Colorado. Come experience Zeal with us at: 1230 Spruce Street Boulder, CO 80302 Show Room Hours
Additionally, if you are not in the Boulder area, we have a network of authorized dealers to help you find our products. Your local authorized retailer can be found on our DEALER LOCATOR.
Zeal Optics prides itself on providing a quality product and we want you to be satisfied with your purchase. If for some reason you are not satisfied with your purchase from zealoptics.com, we want to make it right. You may return your Zeal eyewear for credit within 30 days of your purchase. All returns must be unworn, unused and in their original condition for credit.
The address for Returns is listed below: Zeal Optics Attn: Returns Department 8300 N Allen Rd. Peoria, IL 61615 If you purchased your Zeal eyewear on a credit card, a full credit (minus any applicable shipping fees) will be issued to your card. If your purchase was with a Gift Card or VIP card, Zeal Optics will send you a new card within 7 - 10 business days. Upon request, we can also email your card number and pin number should you wish to re-order before receiving your card in the mail.
There are a few ways to get in touch with us. We can be e-mailed at firstname.lastname@example.org.
If you would rather write us the old fashion way or send us something, send it to the address below: Zeal Optics 1230 Spruce St. Boulder, CO 80302 Note: Please do not send warranty optics or repairs to this address. Alternatively, give us a call at 888.454.9325 We are available from 6am to 6pm MST, Monday - Friday.
And of course, feel free to drop us a line on Facebook or Twitter.
We do not send out parts for our sunglasses or goggles except for nose pads for select sunglass styles. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. If you need to send your sunglasses in for repair, please visit our Customer Service page and click on the "START YOUR REPAIR" button.
Begin your repair process by selecting the "REPAIR YOUR SUNGLASSES" OR "REPAIR YOUR GOGGLES" button on the Customer Service Page. At the end of the process, you will be given a PDF that you can print out and include with your sunglasses or goggles when you send them in.
To send in your repair, please ship your sunglasses or goggles to: Zeal Optics Attn: Repair Department 8300 N Allen Road Peoria, IL 61615
We love our customers and will work with you whether you have your proof of purchase or not. When sending in your repair, provide us with the name of the retailer and approximate date of purchase and we will be happy to look at your glasses and determine the warranty status of the damage in question.
Along with any previous history, we will determine if your repair would be considered under the warranty. Even if it is not eligible for warranty work, we have great repair options. Our repair form and shipping information can be found by clicking the "START YOUR REPAIR" button our Customer Service Page.
Zeal Optics eyewear (sunglasses and goggles) are warrantied for two years from the date of purchase against manufacturer's defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Dealer that clearly shows the purchase date. The Zeal Optics warranty does not cover any lens scratches, item loss, or accidental breakage.
If you are in doubt, give our Customer Service department a call toll free at 888.454.9325. Our hours are 6am - 6pm MST, Monday - Friday and we will be happy to discuss the issue.
Note: All incidents will need to be physically inspected to verify warranty status.
All prescription orders must be processed through an authorized optician. If you need help finding a locally authorized optician, please use the DEALER LOCATOR.
The best way to clean your goggles is to gently wipe the surface of the lens with the interior of the protective bag provided. DO NOT soak or submerge the lens. Do not use cleaning solutions or chemicals. There is no need to worry about wiping away the anti-fog on the inner lens with our permanent Everclear anti-fog technology, but a rough surface may scratch it.
To care for the goggle frame, be sure to remove the lens THEN wash the entire frame and strap in the sink with mild dish soap. Once the frame has dried you can replace the lens.
If you are in need of nose pads, we will happily send you those replacements at no cost for as long as they are available. You can order replacement nose pads directly here and clicking on "START YOUR REPAIR" or simply call Customer Service toll free at 888.454.9325 from 6am - 6pm MST, Monday - Friday. Please have your glasses handy so we can verify your style and ensure the proper nose pads are sent out.
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